If an employee is perpetually unhappy with their job you should give them the opportunity to be happy by terminating them.
That philosophy comes from personal experience. I had an employee who did a great job for me. Unfortunately, she did not get along with most of the other staff in our firm. I ignored it because the hostility was not directed at me. Finally, the atmosphere got so ugly that one of the other attorneys in the office insisted I fire her. Guess what, she found a job she really loves and has been there at least ten years. She is happy as a clam.
Now, everyone dreams of being the boss, of telling everyone else what to do. But I can attest from personal experience it is no fun to fire someone, no matter what Donald Trump says. My observation of business clients is they generally wait too long to let someone go. Frequently, they wait too long to even start trying to correct an employee’s problem behavior, and the employee becomes unmanageable.
Small business owners frequently put up with bad employees for one or both of two reasons: i) fear of a lawsuit and/or ii) avoidance of conflict. No one can promise you will not get sued. However, taking the right steps and documenting them before firing can almost guarantee a favorable outcome on any claim against the termination.
The best way to avoid conflict is to nip it in the bud. No matter what the infraction—tardiness, attendance, appearance, work product—it will not get better on its own. All too often business owners try to wish away the problem instead of addressing it head-on. Then when the problem does not resolve itself, they tolerate it until they cannot stand it any longer and they fire the person. This is not constructive for anyone. The employee is not prepared for the termination because they were never counseled, and the business suffers both while the destructive behavior is tolerated and from the turnover.
So, while it is true sometimes you just have to set an employee free to find a job where they can be happy, that step should be a last resort after giving them the opportunity to get happy where they are.
J. Edward (ed) enoch This is a sponsored Law Talk article. His practice focuses on business, employment, and real estate law. He is a 1992 Magna Cum Laude law school grad from Washington and Lee School of Law. He’s served in many leadership roles for SHRM, Rotary, the Family Y and the United Way. Reach him at (706) 738.4141 or jenoch@enochlaw.com
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