D.J. Williams is a successful man in a woman’s business. He’s also a smart man, surrounding himself with 16 talented women, who all started as paid interns until they were grown into various roles including: Guest Services, Sales Manager, Salon Assistant, Designer, Salon Advisor, Massage Therapist, Lead Stylist, Artisan, Spa Technician, Spa Coordinator, Office Manager, and Esthetician. D.J. charges clients by experience level. So, it’s up to the customer to decide what is important to them. If it’s price, they can get a $22 haircut from a highly trained artisan, who has less experience than other stylists, but has the benefit of “D.J.’s touch” and training. If you want D.J. to cut your hair it’s $62— as he brings 23 years of knowledge to your client session.
“We offer benefits such as 401K, paid vacation, Christmas Club, business retreats/team building mini-vacations and support staff. We pay for all education, including an annual continuing education trip to Redken 5th Avenue in Manhattan, whether you are a manager or intern,” said Williams. “They bring in educators quarterly to renew our team that cannot travel and for motivation.”
“Without team spirit they are limiting income. Folks who rent booths will never experience the teamwork that it requires for real growth and staff/client retention. My folks can make 3, 4, or 5 times what an individual subcontractor can make. Each person helps each other and grows the company.”
20 YEARS AGO\HISTORY
“Sandy (office manager and wife) and I were dating and I was working in another salon for three and a half years and I wanted a business model beyond myself. It was sink or swim. I took a second mortgage on my home, and we went for it.” It was in Le Pavilion.
The Williams’ added approximately 1 employee a year, interning each one to build a network of consistent great service results. This allowed them to purchase the land and a small building in 1994 which is now their existing Davis Road address.
They demolished a duplex they owned in the back parking lot and utilized the remaining HVAC, Window, and Door units to help the Habitat for Humanity.
GROWTH…
“Growing into 9 employees by 2001, we purchased additional adjacent land and in 2002 broke ground on our current building at the same address. In February 2003, we built The Shoppes at Devin Park (named after my son) on Anslee Lane (named after my daughter) that runs from Davis Rd. to Camilla Ave. It joins our two parking lots,” said Williams.
They lease out the other spaces to compatible businesses like Wellness Solutions, Inner Bean Café, and Designed By Change consignments. The Salon and Spa occupies 45% of the centre with the spa services on the 2nd floor with an elevator and stairs servicing that floor. There are also seven treatment rooms upstairs and a spa lounge for preparation and relaxation. There are also “entry-level” like spa treatments for those who think they can’t afford a massage, facial, body scrub, or spray tan.
Business is so good they’ve grown from 8 chairs to 14 salon chairs, 5 shampoo stations and 2 makeover stations and 7 spa treatment rooms allowing them to serve 28 to 30 clients at a time. The parking is becoming a challenge even with two lots.
“When the economy rebounds we may try and obtain more land,” said Williams.
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